Understanding Emotional Intelligence
Hari Krishna G L1, Laxmi2
1Assistant Professor, Govt. College of Nursing, Thiruvananthapuram.
2Associate Professor, School of Health Sciences, IGNOU.
*Corresponding Author E-mail: harikrishna041@gmail.com
ABSTRACT:
Emotional intelligence (EI) is the combination of interpersonal and intrapersonal skills for the realization of the self-defined goals. EI includes the capabilities of analyzing and managing emotions of self and others, at the same time adequately utilizing them for the realization of goals. People with high EI can understand emotional needs of others and are able to maintain sturdy interpersonal relationships with others. Emotional intelligence is the key to achieve success in one’s life. The present article includes the guidelines to improve the emotional skills of an individual both professionally and personally.
KEYWORDS: Emotional Intelligence, Interpersonal skills, Intrapersonal skills, Success, Analyzing emotions and managing emotions.
INTRODUCTION:
Emotion is a fundamental aspect of the human condition, deeply embedded in daily experiences and integral to the understanding of behavior, cognition, and physiological functioning. Derived from the Latin term emovere, meaning “to move out,” the concept of emotion inherently implies action. Emotions are not passive occurrences; rather, they mobilize individuals to respond to both internal states and external environments. This capacity for mobilization reflects their adaptive purpose, orienting behavior toward pleasurable stimuli and away from potential threats or discomfort. As such, emotions are central to survival, health, and social functioning, warranting thorough investigation within medical and public health discourse.
At its core, emotion is not merely a subjective feeling but a complex and dynamic psychophysiological phenomenon. Emotions arise through a convergence of sensory stimuli such as those processed through sight, sound, touch, taste, and smell and internal cognitive mechanisms, including memory, imagination, and abstract thought. These experiences are mediated by intricate neural networks that bridge cortical and subcortical brain regions, including the amygdala, hypothalamus, and prefrontal cortex. Importantly, these systems operate with minimal conscious intervention. According to Lazarus and Lazarus (1994), emotional responses often occur automatically and spontaneously, without deliberate intention. This underscores the deeply ingrained and evolutionarily conserved nature of emotion as a biological response system.
Internally, emotional states are often experienced as intense, compelling, and at times overwhelming. These affective experiences are accompanied by distinct physiological patterns, many of which are involuntary. As early as 1945, Woodworth identified that emotions manifest in measurable physiological changes, including fluctuations in heart rate, muscle tension, respiration, and facial expression. These manifestations are regulated by the autonomic nervous system, particularly the sympathetic and parasympathetic branches, which coordinate the body’s response to emotional stimuli. For example, fear may result in increased heart rate, dilated pupils, and heightened alertness, preparing the individual for a fight-or-flight response. Conversely, emotions such as contentment or sadness may trigger parasympathetic responses that promote withdrawal, rest, or introspection.
From a public health and medical perspective, emotions have profound implications for health outcomes and behavioral regulation. Emotional states influence a wide range of health-related behaviors, including dietary habits, physical activity, substance use, and adherence to medical treatment. For instance, chronic emotional distress such as anxiety, depression, or unresolved trauma has been linked to dysregulation of the hypothalamic-pituitary-adrenal (HPA) axis, contributing to increased inflammation, impaired immune function, and heightened risk for non-communicable diseases, including cardiovascular disease and diabetes. Moreover, emotional dysregulation is a hallmark of numerous psychiatric conditions, making it a critical focus of both clinical assessment and intervention.
Emotion also plays a pivotal role in social behavior and interpersonal relationships, which in turn influence health across the lifespan. The ability to recognize, interpret, and appropriately respond to emotional cues is essential for effective communication, empathy, and social bonding. Deficits in emotional processing, such as those observed in certain neurodevelopmental or mood disorders, can impair relational functioning and exacerbate isolation—a well-documented determinant of poor health outcomes. Consequently, fostering emotional intelligence and resilience is increasingly recognized as a public health priority, with implications for education, community-based interventions, and policy development8.
Emotions are not merely spontaneous reactions to external stimuli; they are complex phenomena that simultaneously engage both cognitive and physiological systems. As noted by Mangal and Mangal (2015), emotions actively involve both the mind and body, emerging as the result of an individual’s appraisal of their environment. Rather than occurring in isolation, emotions are shaped by our thoughts, interpretations, and perceptions of specific situations, events, or stimuli. This perspective aligns with the cognitive appraisal theory of emotion, which posits that emotional responses are not direct consequences of events themselves, but rather the result of how those events are mentally evaluated in terms of their relevance to personal well-being.
In this framework, every emotional response can be viewed as a psychological by-product—or more precisely, a synthesized outcome—of a cognitive evaluation process. Individuals assess the likelihood that a particular event or situation will impact their physical or psychological health. This assessment, whether conscious or subconscious, determines not only the intensity of the emotion but also its valence—whether it is experienced as positive or negative. For example, if an individual perceives a situation as supportive, beneficial, or aligned with personal goals, the resulting emotional response is likely to be positive (e.g., joy, pride, relief). Conversely, if the situation is appraised as threatening, harmful, or misaligned with one’s well-being, negative emotions such as fear, anger, or sadness may arise.
This duality—positive versus negative emotional experiences—is essential in understanding how emotions function as adaptive mechanisms. Positive emotions often signal that a current situation is advantageous or safe, reinforcing behaviors that support social bonding, goal attainment, or personal satisfaction. In contrast, negative emotions serve as warning signals, prompting individuals to take protective or corrective actions in the face of perceived threats or challenges. This bifurcation of emotional experiences, based on cognitive appraisal, underscores the role of emotions in regulating behavior, maintaining internal balance, and fostering resilience in changing environments.
Furthermore, the interdependence of cognition and emotion suggests that emotional health is closely tied to mental processing patterns. Individuals who habitually interpret ambiguous events through a negative lens may be more prone to anxiety, depression, or chronic stress—conditions with well-documented public health implications. On the other hand, cognitive strategies such as reappraisal, mindfulness, and positive reframing can enhance emotional regulation and promote psychological well-being. This perspective has practical relevance in clinical settings, educational interventions, and public health initiatives aimed at improving emotional resilience and adaptive functioning.
In summary, Mangal and Mangal’s (2015) conceptualization of emotion emphasizes its dual reliance on cognitive appraisal and physiological response. Emotions are not passive experiences but dynamic processes influenced by how individuals interpret their surroundings. The distinction between positive and negative emotions, grounded in this appraisal process, reflects their function as predictors of impact on physical and psychological well-being. Understanding this mechanism is critical for designing effective mental health interventions, fostering emotional intelligence, and supporting holistic health outcomes across populations.
POSITIVE EMOTIONS:
Positive emotions are widely recognized as critical contributors to an individual’s overall physical and psychological well-being. These affective states are characterized by their pleasant and uplifting nature, promoting mental clarity, social connection, and adaptive functioning. Emotions such as love, affection, curiosity, happiness, cheerfulness, enjoyment, relief, delight, pride, contentment, gratification, bliss, acceptance, trust, kindness, friendliness, affinity, adoration, wonder, and amazement represent a broad spectrum of positive emotional experiences. Each of these emotions can facilitate a heightened sense of well-being by fostering cognitive flexibility, emotional resilience, and an enhanced capacity for social engagement.
Research in affective neuroscience and positive psychology has consistently shown that positive emotional experiences are not only psychologically enriching but also physiologically beneficial. For instance, the experience of joy or contentment is often accompanied by reductions in physiological stress markers such as cortisol, and improvements in immune system functioning. Moreover, positive emotions play a foundational role in the development of a positive mood state, which in turn shapes interpersonal behavior and decision-making processes. Individuals in a positive mood are more likely to exhibit pro-social behaviors, including generosity, empathy, cooperation, and altruism. These behaviors are essential for creating and maintaining healthy social bonds, particularly in collaborative settings such as workplaces, educational institutions, and community organizations.
From a psychosocial perspective, positive emotions serve as social lubricants that promote trust, communication, and cooperation. They facilitate the formation and maintenance of team relationships by enhancing an individual’s openness to others, reducing defensiveness, and encouraging mutual respect. This is particularly important in public health and healthcare contexts, where team cohesion and collaborative decision-making are critical to delivering effective, patient-centered care. Furthermore, individuals experiencing positive emotions are often better equipped to handle interpersonal conflicts. A positive mood broadens cognitive perspectives, making it easier to identify solutions, compromise, and resolve disagreements constructively. In this way, positive emotional states contribute to conflict resolution and strengthen relational ties, both at the personal and professional levels.
In addition to their social benefits, positive emotions have a direct impact on cognitive processes. They are associated with improved problem-solving abilities, enhanced creativity, and more effective decision-making. Barbara Fredrickson’s broaden-and-build theory (2001) posits that positive emotions expand an individual’s momentary thought-action repertoire, encouraging novel, varied, and exploratory thoughts and actions. Over time, this broadening effect helps build enduring personal resources cognitive, social, and psychological that support long-term resilience and well-being9.
NEGATIVE EMOTIONS:
Negative emotions can be described as those emotions which affect one’s well-being negatively. Fear, anger, outrage, irritability, gloom, dejection, loneliness, sadness, despair, jealousy, hatred, and violence etc. are some examples of, negative emotions. A negative emotion like fear induces wrath in people, producing a negative style of thinking, where one suspects everyone and everything around them, thus hampering relationships. Sadness, another negative emotion, leads to depression and isolates an individual from the social world, resulting in loneliness, and hindering social relationships. However, sadness sometimes motivates us to focus on the details of a confronting situation, mostly in solving relationship problems. Anger narrows our capacity to comprehend situations, and also hampers our cognitive capabilities. It tunes the focus of our entire energy into a perceived threat without considering its dire consequences and may create friction in our relationships. Thus, it is preferable to defer any decision making or problem solving, when angry.
It is an inherent need for people to communicate with others regularly in different situations. Many people try to improve their ability to stay active by dealing with their emotions. To do this, they introspect and try to find ways to handle their emotions positively which is relatively the most challenging thing and needs a lot of patience and time.
A study shows that 80% of students are having high emotional intelligence, 20% of students are having moderate emotional intelligence and none of the adolescent students are having low emotional intelligence 10.A person is successful if he can manage the affairs of his personal and professional life. The success indicates the accomplishment of one's life goals and purposes, depending on the amount of efforts they put in. Traditionally, it has been believed that emotions play a negative role in our life, i.e. it distracts us, clouds our judgment, makes us vulnerable, and controls us, but the modern psychologists believe that emotions motivate us, improves our understanding, make us confident, build trust, and we must regulate them. EI helps us to maintain good interpersonal and friendly relationships with others, positively persuading others, to reach goals, succeed and get promoted in a career. From a modern psychological standpoint, individuals with high levels of Emotional Intelligence (EI) particularly those who possess strong emotional regulation skills are more likely to achieve success across various domains of life. Contemporary theorists assert that EI plays a pivotal role in personal and professional functioning by enhancing one’s ability to navigate complex emotional and social environments. People with elevated EI tend to demonstrate superior emotional self-awareness, as well as an acute sensitivity to the emotional states and needs of others. This dual capacity enables them to interact more effectively in interpersonal contexts, fostering positive relationships and constructive conflict resolution.
Moreover, high-EI individuals excel in managing their emotional responses, especially under pressure. Rather than reacting impulsively in the face of anger, frustration, or stress, they exhibit restraint and composure, allowing them to evaluate situations from multiple perspectives. This capacity for emotional control contributes to more thoughtful decision-making and problem-solving. They are less likely to be derailed by emotional volatility and more likely to maintain focus and clarity, even in challenging circumstances.
Crucially, individuals with high EI demonstrate a strong sense of self-reflection. They engage in honest self-evaluation, acknowledge their own emotional patterns, and are open to feedback and constructive criticism. This level of emotional maturity not only facilitates personal growth but also enhances social cohesion, as such individuals are perceived as approachable, empathetic, and trustworthy. In both individual and group contexts, their ability to maintain emotional balance and respond with emotional intelligence significantly contributes to healthier relationships, higher productivity, and overall life satisfaction.
Daniel Goleman, an American psychologist, developed a framework of five elements that define emotional intelligence:
Self-Awareness – People with high EI have the ability to understand their own emotions and are more self- aware. They feel more confident than others as they know when to trust their intuition. They are masters of their emotions. They even accept criticism and use it to improve their performance. They have the ability to understand their strengths and weaknesses.
Self-Regulation – Self-regulation means one’s ability to control his/her emotions and impulses. People who master self-regulation do not allow their emotions and impulses to rule them. They are masters in managing their emotions and are eminently careful in making decisions. They have the qualities of thoughtfulness, integrity, and feeling comfort with change.
Motivation – Motivation is one of the characteristics of an emotionally intelligent individual. Highly motivated individuals show high levels of productivity and effectiveness in their work. They love challenges and prefer long-term goals rather than immediate results.
Empathy – Empathy is the second most crucial element in EI. Empathy means the ability to understand others’ views and also their needs. Empathetic individuals are capable of recognizing others' feelings and are skilled at managing relationships. Active listening is one of the important characteristics of empathy. An empathetic individual avoids stereotyping and judging too quickly and lives very openly and honestly.
Social Skills – It is easy to mingle with people who have excellent social skills. People with high social skills focus on success in their lives. They can manage disputes with ease and also help others to shine and develop. They are adept at interpersonal communication, and in building and maintaining relationships.
This stage is concerned with the awareness of an individual about his own feelings and emotional state during a particular situation at a particular time. The main core is; one should have a clear idea about their needs which are to be controlled or managed on their part.
Stage II-figuring out the underlying causes that are responsible for present emotional state:
The stage is concerned with determining the causes, that led an individual to inflict their present emotional state such as fear, anger, sorrow or happiness etc. Blaming others (persons, things and situations) in the environment for the emotional changes in oneself is a common tendency. In fact, we alone are the reason for our own emotional state. An individual should develop insight and try to figure out the causes for a particular emotional state from the happenings.
The individual should focus on the appropriate measures to control the emotional state when the feelings are too intense, either it may be positive or negative. Indeed, one should provide a safe out let for their emotions to come out-to save themselves from intense flow of emotions. One should make sure that they should not blame things in the environment for their own emotional state. To practice control, one should follow certain measures to reduce anxiety and stress. By adopting relaxation and distracting techniques like using appropriate humor, deep breathing, counting numbers from one to ten, managing negative self-talk, engaging in other activities, writing thoughts on paper etc., one can gain control over their emotional state. One should make use of their emotional energy in a constructive way to produce their thoughtfulness in a positive and reasonable manner.2
Managing interpersonal relationship proves helpful in a variety of ways and means like
1. Developing social relationships with people in one’s environment in a desirable way.
2. Establishing and maintaining long and lasting friendship and understanding with each other
3. Developing intimacy, loyalty and trust in the interpersonal relationships
4. Enjoying warmth, happiness and mutual satisfaction through the maintenance of such relationships
5. Seeking proper adjustment and enjoying company of each other and
6. Working towards the common goals for the mutual welfare.
7. To imbibe the ability of managing interpersonal relationships and to get success in life
The ability or skill associated with emotional self-control is an acquired phenomenon instead of being an inherited one. Therefore, the efforts in terms of providing an adequate experience and bringing desirable changes in the behavior through education and training may work quite favorably in the development of emotional self-control. An individual can also venture in to getting himself equipped with the ability of emotional self-control through his self-efforts.
Emotional Intelligence (EI) is fundamental to the nursing profession because it facilitates the processing of emotional information for individualized and improved patient care through effective communication and therapeutic relationships. Nurses’ roles are versatile from promoting and restoring patients’ health too seeing the quality of care and supervising nursing teams. Dealing with different duties and responsibilities under different conditions on the daily basis requires nurses to enhance personal and professional skills in healthcare settings. In healthcare, professional nursing practice relies heavily on organizational and personal engagement. Nursing staff engagement is not only a vital variable for quality care but also a source of personal satisfaction and wellbeing in clinical practice11. Employees who are engaged in their work accept any recommendations related to their profession and are loyal to their organizations where they work at. Studies showed that work engagement among nurses is associated with different factors such as work environment, optimism, and self-efficacy. On the other hand, emotional intelligence (EI) skills, such as self-awareness, emotion control, motivation, and recognition, were found as important indicators for nurse engagement and performance. Furthermore, enhancing EI skills positively relates to personal satisfaction, wellbeing, and, ultimately, positive nursing outcomes. Nurses’ work engagement is significantly predicted by the EI resources in workplace11,12. Research study conducted to examine the relationship between emotional intelligence and work engagement among nurses working in critical areas and it found that there is a significant positive correlation between emotional intelligence and work engagement. EI as a developmental tool is beneficial in maintaining nurses’ ability to carry on with their jobs; however, other aspects related to the workplace, such as support from the supervisor or training on empathy inpatient care, can be associated with work performance. Job preference of workers depends on different factors including goals and values of each organization. Given the unique challenges facing health care professionals after their cent pandemic, it is very important for nurses to enhance their EI skills, such as self-motivation as it has a significant impact on their performance.
Several researchers focus on different contradictory effects of emotional intelligence on elucidating the possibility to improve ones’ emotional intelligence. One view portrays emotional intelligence as an ability model reflecting one’s cognitive ability that is subjected to improvement and can be measured using achievement scales. Another view of emotional intelligence is a trait model resembling their personality traits which can be self-perceived regarding their strength, and these traits can be viewed as indigenous, located more profound in the levels of personality hierarchies. As these traits are indigenous, they are not subject to improvement (2). Yet, several researchers assert that one can improve emotional intelligence as it is a learned concept which is developed by environmental influences over a period of time. Studies have shown that there was high positive correlation between self- regulation and excellent performance and negative correlation between self- awareness and below average performance. Therefore, it was revealed that EI had some impact on performance 17. The nursing profession is labor intensive and nurses needs to regulate their emotions for the sake of their patients, their families and health care team member’s needs18.
Emotional intelligence is a critical component of effective leadership. Leaders who are self-aware, empathetic, emotionally regulated, and socially skilled are better equipped to build strong relationships with their team and colleagues, manage conflict, and make sound decisions. By actively working to develop your emotional intelligence, you can become a more effective and successful leader. Parents and teachers can have a positive impact on children's emotional development by modeling appropriate emotional behaviors and displaying sensitivity and compassion. Through them adolescents can learn how to control their emotions, improve their communication abilities, and form enduring bonds with others.
Emotional intelligence promises to predict and improve the life skills of individuals. It is believed that in understanding, analyzing and managing emotions in themselves and others, lies the key to an improved quality of life. As the characteristics of EI is the crucial factor which validates their claim, the first and foremost challenge that faces to design or improve upon existing measures which will accurately evaluate and assess the emotional skills of an individual. This will also set to rest the other fundamental question whether emotional intelligence is a distinct form of intelligence or simply old wine in new bottle. Another challenge that faces is that there are too many factors and approaches which is though vital and a healthy sign, many a time it leads to confusion among researchers as to which definition or approach has to be taken. This has also led people to accuse the concept as mere hype and ignoring and trashing. But, as Cheeriness et al. (2006) pointed out, even after hundred years of research there is still not a consensus about what IQ is or the best way to measure it. To judge or criticize EI to a different standard definitely needs rethinking.
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Received on 20.03.2024 Revised on 17.01.2025 Accepted on 27.06.2025 Published on 16.08.2025 Available online from August 25, 2025 Int. J. Nursing Education and Research. 2025;13(3):179-186. DOI: 10.52711/2454-2660.2025.00038 ©A and V Publications All right reserved
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